Although we have strict procedures in place to catch and squash all bugs during our internal testing, occasionally small bugs slip though.
If you think you found a bug or issue in our platform please email us directly at support@convertbox.com or you can submit a ticket here.
When submitting bugs it’s a great help to us if you can tell us the following information.
- Tell us it’s a bug in the email subject. This helps us to identify your ticket faster amongst support tickets coming in.
- Include as much detail as possible of the bug. Explain exactly how to reproduce it and what type of behaviour you would expect to happen if the bug wasn’t there.
- Tell us what operating system and web browser you are using.
- If possible send screenshots of the issue/bug. If you are set up to take a screen recording, thats great, send that through too.